Job description

Job Title: Senior Business Change Manager

Location: UK (Remote)

Duration: 6 months

Contract Start Date: ASAP

IR35: Inside

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

Role:

The Senior Business Change Manager will shape and deliver business change for technology-enabled projects. The role focuses on clear change strategy, practical communication and engagement plans, strong stakeholder relationships, and sustained user adoption. You will also support the Head of Change & Analysis by mentoring junior team members, encouraging innovation, and embedding continual service improvement across the team.

Responsibilities

• Define and deliver business change strategies that maximise user adoption, reduce resistance, and support successful IT project delivery.

• Create clear change and communication plans, including key messages, sponsor roadmaps, stakeholder engagement, resistance management, and adoption activities.

• Engage technical and non-technical stakeholders at all levels, building trust, gaining support, and navigating complex stakeholder needs with confidence and diplomacy.

• Provide strategic change input at project and board level, ensuring business impacts, risks, and readiness are understood and managed.

• Oversee change activity during implementation and after go-live, helping teams sustain adoption while avoiding change saturation across the business.

• Coach and mentor junior business change managers, supporting their development and helping maintain a high-performing team.

• Champion innovation, including the practical use of AI and other emerging technologies to improve change management processes and team efficiency.

• Embed a continual service improvement mindset by identifying opportunities to improve services, ways of working, and overall change delivery quality.

• Lead by example, promote service excellence, and role model the firm's values in day-to-day delivery.

Essential Skills

• Extensive business change and technology adoption experience within a project delivery environment; professional services experience is highly beneficial.

• Proven experience delivering large-scale business change, with strong knowledge of change management principles, methods, tools, and adoption planning.

• Ability to develop practical change deliverables, including impact assessments, engagement plans, communication plans, sponsor plans, and resistance management approaches.

• Excellent written and verbal communication skills, with the confidence to present, influence, and manage senior stakeholders effectively.

• Strong relationship-building skills, with the ability to build trust and rapport across technical and non-technical audiences.

• Experience leading, coaching, or mentoring junior team members.

• Resilient and adaptable, with the ability to respond quickly to changing business needs and adjust the change approach when required.

• Good understanding of professional services business processes and the people side of change.

• Experience with PROSCI, ITIL, PRINCE2/waterfall, and Agile methodologies is highly desirable; business change management certification is an advantage.

Desirable Skills and Attributes

• Collaborative team player with a positive attitude and the ability to motivate self and others.

• Strong expectation management skills and the confidence to handle difficult conversations professionally.

• Awareness of IT trends and an interest in using AI to improve productivity and support technology advancement.

• Previous experience working with Agile and Lean practices.

• Natural interest in the people side of change, behavioral change, or psychology.

• Professional, diplomatic, and persuasive communication style at all levels within the firm.

• Passion for innovation and continual service improvement.

IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company'.)