Job Title: Financial Crime Analyst (AML)
Department: Financial Crime
Reports To: Financial Crime Manager
About the Role

We're looking for a detail-oriented and analytical Financial Crime Analyst (AML) to join our Financial Crime team. This role is part of the first line of defence, responsible for preventing, detecting, investigating, and analysing fraudulent or suspicious activity across all transactions and services.
Key Responsibilities

• Monitor and analyse transactions to identify potential money laundering, fraud, or other financial crime risks.
• Conduct thorough investigations into suspicious transactions or customer behaviour.
• Review Suspicious Activity Reports (SARs) and escalate to second line as required.
• Perform Know Your Customer (KYC) due diligence on both new and existing clients.
• Record and report financial crime typologies (e.g., AML, fraud) in line with internal and regulatory requirements.
• Identify trends or patterns in financial crime and propose process improvements to enhance the overall framework.

Day-to-Day Tasks

• Investigate potentially fraudulent or suspicious transactions across all products.
• Liaise directly with customers via phone where necessary to support investigations.
• Produce reports and management information related to financial crime incidents.
• Recommend optimisations to AML/fraud systems to reduce false positives and improve detection accuracy.
• Monitor chargebacks, identifying new patterns and flagging potential repeat fraud attempts.
• Log system issues and suggest technical enhancements to improve detection processes.

What We're Looking For

Experience & Skills:

• Background in AML and fraud within e-commerce, banking, or financial services.
• Strong analytical skills with the ability to interpret complex datasets.
• Proficiency in Microsoft Excel (including VLOOKUP, pivot tables, data formatting).
• Familiarity with Microsoft Access is a plus but not required.
• Comfortable creating and presenting management information.

Qualifications:

• 5 GCSEs including English and Maths.
• Professional certifications such as ICA or CAMS are highly desirable.

Key Attributes for Success

• Excellent analytical and problem-solving skills.
• Clear communicator with strong written and verbal skills.
• Highly organised with a strong focus on meeting deadlines.
• Collaborative team player who can build relationships across departments.
• Proactive mindset with a commitment to continuous improvement.