Company Description

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world's top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We're driven by our Group purpose, to power people and possibilities.

Job Description

Reporting directly to the Group COO, this is a highly visible leadership role within IQ-EQ's Global Operations function. You'll be responsible for shaping and delivering the transformation agenda across our operations business, driving the evolution of our operating model, fund administration platforms and workflow technologies to support growth, scalability and operational excellence. Working in partnership with Operations, Technology, Commercial and Executive leadership teams, you'll lead the adoption of automation, AI and innovative platform solutions that enhance both client and employee experience. This is an opportunity to make a significant impact on the future of IQ-EQ's operations function, influencing strategic decisions, driving global change and helping position the business for continued success.

What you'll do

• You'll define and execute the global operations transformation strategy, leading the selection, implementation and optimisation of fund administration and workflow orchestration platforms to improve scalability, efficiency and client outcomes.
• You'll partner with executive leadership, board members and regional stakeholders to develop and govern multi-year transformation roadmaps, securing alignment on operating model changes and strategic technology investments.
• You'll lead the global deployment of workflow automation, AI capabilities, client portal functionality and ticketing solutions that transform ways of working and establish consistent global operating standards.
• You'll direct and develop a team of platform owners and subject matter experts, driving continuous process improvement, platform enhancements and operational excellence across core fund accounting and administration systems.
• You'll support strategic growth initiatives through client solutioning, acquisition due diligence and post-merger integration planning, assessing technology fit, identifying synergies and ensuring scalable solutions aligned with long-term business objectives.

What we offer

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

About you

• You bring extensive industry leadership experience, with 10+ years in financial services and deep expertise in fund administration and the broader IQ-EQ operating environment.
• You are a credible and influential stakeholder leader, able to engage, challenge and advise senior executives while communicating complex concepts with clarity, confidence and gravitas.
• You are a transformational change agent, with a proven ability to drive organisational performance and deliver results through leadership, collaboration and influence across global, cross-functional teams.
• You are a strategic problem solver, recognised for identifying opportunities, navigating complex challenges and implementing innovative solutions that enhance client and operational outcomes.
• You are a champion of technology and AI, with experience leveraging digital solutions, automation and emerging technologies to improve efficiency, elevate user experience and create measurable business value.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We're emotionally invested in our clients right from the beginning.