About the role

Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As a Senior Associate Customer Due Diligence - Mandarin Speaking, you will be responsible for ensuring compliance with AML, KYC and regulatory standards through effective monitoring and risk controls. You will conduct CDD, oversee banking operations and support regulatory reporting requirements, while driving operational excellence. This is a full time permanent position.

Key responsibilities

• Conduct daily transaction monitoring to ensure alerts are effectively managed
• Identify potential money laundering trends and red flags to determine whether further investigations are required
• Complete CDD reviews for existing clients within the required timeframe and ensure the quality of reviews conducted
• Ensure all CDD reviews meet the standards of the Financial Crime and Compliance department and maintain a consistent approach
• Liaise with relevant internal teams regarding any discrepancies or additional information required
• Resolve customer queries and issues promptly
• Authorise daily transactions and ensure operations comply with internal policies and regulations
• Liaise with customers regarding Source of Wealth (SOW) and Source of Funds (SOF) as part of the ongoing CDD reviews
• Ensure clear communication with customers to gather required information for compliance purposes
• Provide guidance in resolving complex or infrequent processes and operational challenges
• Undertake any other tasks when required

Requirements

• Degree educated in Finance, Economics, Accounting, or other relevant subject
• Relevant experience within Financial Services, ideally Banking
• Demonstrated experience in AML, KYC and CDD, including client on-boarding, periodic reviews or remediation projects
• Experience in analysing complex corporate customer ownership structures
• Comprehensive understanding of Banking operations is preferred
• Knowledge in relevant legislations such as FATCA, JMLSG, AML and FCA
• Proficient understanding of GDPR requirements
• Knowledge of regulatory, legislative requirements and best practices for financial crime compliance, including sanctions, fraud, AML/CTF, ABC and other related areas
• Excellent English and Mandarin communication skills
• Attention to details
• Analytical skills
• Problem solving skills

Working here

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

Learning and Development

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:

• access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
• 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
• regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
• exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
• developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme

• encouraging a "growth" personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
• embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to "future-proof" your career
• promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions

Benefits

We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:

Private
Healthcare

Pension

Employee Assistance Programme

Complimentary
Lunch

Cycle to
work scheme

Retail
Discounts

Meet our People

Celine Luo
Assistant Vice President, Financial Crime and Compliance

Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.

Daniel Shulakov
Senior Associate,
Credit Management

I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.

Rita Cobbold
Vice President - Head of Customer Due Diligence, CFU Middle Office

I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank's commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.

Ashley Watson
AVP - Security Operations & Risk Manager, General Administration

Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank's operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.