Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$39,200.00 - $64,700.00

Target Openings

2

What Is the Opportunity?

This position is responsible for identifying and labeling incoming mail (paper and electronic) to ensure they are accurately named and placed in the correct legal file for easy retrieval by the intended recipient. Also, based on the content of the mail, this position adds key information to our Litigation Management Application such as calendar dates and key tasks so all required actions will be taken in a timely manner. What Will You Do?

• Identifies type of mail and naming conventions, identifies the litigation matter to which the mail pertains, following guidance and procedures, using contacts within legal offices for difficult to identify documents.
• Finds and opens the appropriate matter in the Legal Matter Application, enters the required identifying information, and uploads the document to the file.
• Enters all related calendar events, as applicable. Recognizes different types of events including meetings, conferences, appearances, inspections, etc.
• Enters all tasks required, as applicable.
• Uses reference guides and training materials to independently find answers to procedural questions.
• Uses Subject Matter Experts effectively and judiciously.
• Applies rush procedures if required to avoid missing deadlines.
• Retrieves original documents, for approved exceptions, and forwards to the appropriate law office.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some general legal training and ability to recognize legal documents from multiple states/jurisdictions.
• Basic.
• Ability to use a complex litigation management application with many functions and screens.
• Ability to apply complex procedures and naming conventions thoroughly and accurately.
• Intermediate.
• Ability to manage repetitive tasks quickly and with a high level of accuracy.
• Ability to spend the majority of the day looking at a computer monitor.
• Ability to read and follow written procedures.
• Ability to identify when an urgent issue exists and act accordingly.
• Intermediate attention to detail and accuracy.
• Intermediate organizational skills.
• Intermediate research and problem solving skills.
• Intermediate computer navigation skills and keyboard skills.
• Intermediate prioritization skills and judgment.
• Intermediate communication and teamwork skills.

What is a Must Have?

• High School Degree or GED.
• 1-2 years office clerical experience.
• Proficient in use of email, MS Office, internet search engines, and other software/applications.
• Ability to research and handle unique or exception processes.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.