Company Description

Our client is a well-established technology integration and managed services organization specializing in enterprise security and connected infrastructure solutions. Their team is focused on delivering reliable service, technical excellence, and long-term client partnerships.

Job Description

Key Responsibilities:

• Client Support: Resolve helpdesk tickets, provide troubleshooting, and ensure excellent customer experiences.
• Ticket & System Management: Maintain SLAs, oversee ticket lifecycles, and monitor remote systems for security and performance.
• Project Support: Assist in project delivery, ensuring alignment with scope and documentation.
• Risk & Communication: Act as an escalation point, conduct root cause analyses, and provide clear client communication.
• Team Collaboration: Mentor engineers, contribute to process improvements, and support cross-functional teams.

Qualifications

Requirements:

• Technical Experience: IT/security systems, scripting (PowerShell, Python), years managing client relationships.
• Soft Skills: Strong communication, problem-solving, attention to detail, and ability to work collaboratively.
• Certifications & Tools (Preferred): Milestone XProtect, Access Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet.

Benefits:

• Competitive salary
• Health, vision, and dental insurance
• 401k + profit sharing
• Growth-oriented, collaborative team environment

Additional Information

Competitive compensation, benefits package, retirement offerings, and additional employee programs.