About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.



This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.


What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.


• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.


• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.


• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.


• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.


• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.


• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.


• Coordinate with vendors who supply services or goods to the workplace.


• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.


• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.


• Ability to follow basic work routines and standards in the application of work.


• Communication skills to exchange straightforward information.


• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Strong organizational skills with an inquisitive mindset.

About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.